Refund policy

Return & Refund Policy

Last updated: April 2026

Thank you for shopping with GETLYLA. We want you to be fully satisfied with your purchase. If you are not completely satisfied, we’re here to help.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be unused and in original condition
  • Be in the original packaging
  • Include proof of purchase (order number or receipt)

2. Return Process

To initiate a return, please contact us at:

Once your return request is approved, we will provide:

  • Return instructions
  • The correct return address

⚠️ Important:
Returns sent without prior authorization will not be accepted.

3. Return Address

We operate multiple fulfillment and return centers to ensure efficient processing.

Please contact us before returning any item. The correct return address will be provided after your request is approved.

Company Information:
CALVERYN INC
2255 W 136TH AVE NUM 162
BROOMFIELD, CO 80023
United States

(This address is for business registration and correspondence only. It is not a return address.)

4. Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a:

  • Damaged item
  • Defective product
  • Incorrect item

Contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photos of the issue

We will resolve the issue as quickly as possible (replacement or full refund).

5. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or damaged by the customer
  • Items not in original condition or packaging
  • Items without proof of purchase
  • Final sale or clearance items (if applicable)

6. Return Shipping Costs

  • Customers are responsible for return shipping costs
  • If the return is due to our error (damaged, defective, or incorrect item), we will cover the cost

7. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days (depending on your payment provider)

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your payment provider (processing times may vary)

If the issue still persists, please contact us:

9. Contact Information

If you have any questions regarding returns or refunds, please contact us: